Privacy Policy

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Introduction and Who We Are

Welcome to Punch Pizza. We are a food service business operating in the United States, committed to delivering exceptional pizza and dining experiences to our valued customers. As part of our commitment to your privacy, we have prepared this comprehensive Privacy Policy to help you understand how we handle your personal information.

Throughout this Policy, "Punch Pizza," "we," "us," or "our" refers to Punch Pizza, the operator of the website located at pizzapunch-food.click. "You" or "your" refers to any individual who accesses our website, places an order, or otherwise engages with our services.

We take your privacy seriously. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. Even if you are not a California resident, we extend similar rights and protections to all our users as a matter of principle and good business practice.

By using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our services immediately.

2. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us using the following details:

We aim to respond to all privacy-related inquiries within 30 business days of receipt. For urgent matters, we encourage you to contact us via email with the subject line "Privacy Inquiry – Urgent" to ensure prompt attention.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect are described in detail below.

3.1 Personal Identification Information

When you interact with Punch Pizza — whether by placing an order, creating an account, signing up for our newsletter, or contacting our customer support — we may collect the following personal identification information:

• Full name – to address you correctly and process your orders
• Email address – for order confirmations, receipts, and marketing communications
• Phone number – for delivery coordination and customer support
• Delivery address – including street address, city, state, and ZIP code
• Billing address – for payment processing purposes
• Date of birth – when required for age verification purposes
• Account credentials – username and encrypted password if you create an account with us

3.2 Payment and Financial Information

When you place an order through our website, we collect payment-related information. However, we do not store complete credit card or debit card numbers on our servers. Payment processing is handled by secure, PCI-DSS-compliant third-party payment processors. We may retain:

• The last four digits of your payment card for reference purposes
• Payment type (credit card, debit card, digital wallet)
• Transaction ID and order confirmation numbers
• Billing ZIP code for fraud prevention

3.3 Order and Transaction Data

We collect information about the products you purchase, your order history, special dietary requests or preferences, and any feedback or reviews you provide regarding your food orders. This transactional data helps us improve our menu offerings and provide better service.

3.4 Usage Data and Website Interaction Data

We automatically collect certain information about how you interact with our website. This usage data includes:

• IP address – your internet protocol address, which may indicate your general geographic location
• Browser type and version – the web browser you use to access our site
• Operating system – the operating system of your device
• Referring URLs – the website or link that directed you to our website
• Pages visited – which pages of our website you visit and in what order
• Time and date of visits – when you access our website
• Time spent on pages – how long you spend viewing specific pages
• Links clicked – which links or buttons you interact with on our website
• Search queries – if you use our internal search functionality

3.5 Device Information

We collect information about the device you use to access our website and services, including:

• Device type (desktop, laptop, smartphone, tablet)
• Device identifiers and hardware model
• Mobile carrier information (for mobile users)
• Screen resolution and display settings
• Network type and connection speed
• Mobile advertising identifiers where applicable and permitted by law

3.6 Location Information

With your consent, we may collect your precise geographic location to facilitate accurate food delivery, find the nearest Punch Pizza location, or personalize your experience. You may disable location sharing at any time through your device settings. Even without precise location sharing, we may infer your approximate location from your IP address.

3.7 Communications Data

When you contact us for customer support, submit feedback forms, participate in surveys, or communicate with us via email or social media, we collect and retain records of those communications, including the content of your messages and our responses.

3.8 Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. For detailed information about our use of cookies, please refer to Section 9 of this Privacy Policy. Cookies allow us to recognize your browser, remember your preferences, and improve your overall experience on our website.

3.9 Information Collected from Third Parties

We may receive information about you from third parties, including social media platforms (if you connect your account or engage with us on social media), third-party delivery platforms and food ordering aggregators, analytics providers, and marketing partners. We handle all such third-party information in accordance with this Privacy Policy.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

The primary use of your personal information is to provide you with the food and services you request. This includes processing and confirming your orders, coordinating delivery to your address, processing payments, sending order confirmations and receipts, handling returns, refunds, or complaints, and providing customer support.

4.2 Account Management

If you create an account with Punch Pizza, we use your information to create and maintain your account, authenticate your identity when you log in, enable you to save your preferences and order history, and facilitate password recovery and account security features.

4.3 Marketing and Promotional Communications

With your consent (where required by law), we use your contact information to send you promotional emails, newsletters, special offers, discount codes, and updates about new menu items or services at Punch Pizza. We may also send you targeted advertisements based on your order history and preferences.

You have the right to opt out of marketing communications at any time. Every marketing email we send includes an unsubscribe link, and you may also opt out by contacting us directly at [email protected].

4.4 Analytics and Service Improvement

We analyze usage data and behavioral information to understand how customers interact with our website and services, identify trends and popular menu items, improve the performance and functionality of our website, develop new features and products, and optimize our menu offerings and pricing strategies.

4.5 Personalization

We use your order history, preferences, and browsing behavior to personalize your experience on our website, suggest menu items you may enjoy, display relevant promotions and offers, and customize the content and layout of our website for you.

4.6 Security and Fraud Prevention

We use your information to protect the security and integrity of our platform, detect and prevent fraudulent transactions, investigate suspected violations of our Terms of Service, verify your identity when you contact us, and comply with our legal obligations related to security.

4.7 Legal Compliance

We may use and disclose your information as necessary to comply with applicable laws and regulations, respond to lawful requests from government authorities, enforce our legal rights and defend against legal claims, and fulfill our tax and financial reporting obligations.

4.8 Business Communications

We use your contact information to send you important notices related to your account or orders, notifications about changes to our policies or terms, service-related announcements, and responses to your inquiries and support requests.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We share your information with carefully selected third-party service providers who assist us in operating our business. These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Our service providers include:

• Payment processors – to securely process credit card and other payment transactions
• Delivery partners and logistics companies – to coordinate food delivery to your address
• Cloud hosting and infrastructure providers – to host our website and store data securely
• Email marketing platforms – to send you newsletters and promotional communications
• Analytics providers – to help us understand website usage patterns (e.g., Google Analytics)
• Customer support tools – to manage and respond to your support inquiries
• Fraud detection and security services – to protect against unauthorized transactions
• SMS and push notification providers – to send you order updates and alerts

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that disclosure is necessary to comply with a court order, subpoena, or other legal process, respond to lawful requests from government authorities (including law enforcement agencies), protect the rights, property, or safety of Punch Pizza, our customers, or the public, investigate and prevent fraudulent or illegal activities, or enforce our Terms of Service or other agreements.

5.3 Business Transfers

If Punch Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so. You will always be informed before your information is shared in this manner and given the opportunity to decline.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This information does not constitute personal information and is not subject to the restrictions in this Privacy Policy.

6. Data Security

Punch Pizza takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal information stored on our servers is encrypted using AES-256 encryption or equivalent standards.
• Firewalls and Intrusion Detection: We employ network firewalls and intrusion detection systems to monitor and protect our infrastructure.
• Secure Payment Processing: Payment information is processed through PCI-DSS-compliant payment gateways, and we do not store full payment card details on our servers.
• Regular Security Audits: We conduct regular security assessments and vulnerability scans to identify and address potential weaknesses.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions, and all access is logged and monitored.

6.2 Administrative Security Measures

• Employee training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Documented data security policies and incident response procedures
• Regular review and updating of security practices in response to emerging threats

6.3 Limitations of Security

While we implement robust security measures, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law. You are also responsible for maintaining the security of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights for all our customers across the United States.

7.1 Right to Know and Access

You have the right to request information about the personal information we have collected about you, including the categories of personal information collected, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom we have shared it. You may also request a copy of the specific pieces of personal information we hold about you.

7.2 Right to Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. We will use commercially reasonable efforts to correct your information promptly upon receiving a verified request.

7.3 Right to Deletion

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions. We may retain your information where necessary to complete transactions you have requested, detect security incidents and protect against fraud, comply with legal obligations, exercise or defend legal claims, or fulfill other legitimate business purposes permitted by law.

7.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and where technically feasible, to have that information transmitted directly to another data controller or service provider.

7.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information with third parties for cross-context behavioral advertising. As stated above, Punch Pizza does not sell personal information. If our practices change in this regard, we will update this Policy and provide a clear mechanism to opt out.

7.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use of sensitive personal information to what is necessary to provide the requested services. We do not use sensitive personal information for purposes beyond service provision without your explicit consent.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, provide a different quality of service, or suggest that you will receive different treatment because you exercised your rights under applicable privacy laws.

7.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected] (Subject line: "Privacy Rights Request")
• Website: pizzapunch-food.click

We will verify your identity before processing your request to protect your personal information from unauthorized disclosure. You may designate an authorized agent to submit a request on your behalf, provided that agent can verify their authorization. We will respond to verified requests within 45 days, with an extension of up to an additional 45 days where necessary, with notice to you.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. In cases where deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion is feasible.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and enable certain features of our services. Cookies are small text files stored on your device by your web browser when you visit our website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features such as the shopping cart, secure checkout, and user authentication. You cannot opt out of these cookies without affecting website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This information is used to improve our website's performance. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your location or saved order preferences) and provide enhanced, personalized features.
• Marketing and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests, limit the number of times you see an advertisement, and measure the effectiveness of advertising campaigns.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and your options, please refer to our Cookie Policy, available on our website at pizzapunch-food.click.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable federal and state laws, we do not knowingly collect, use, or disclose personal information from minors under the age of 18 without verifiable parental consent.

If you are a parent or legal guardian and you believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take steps to verify the information and, if confirmed, promptly delete the child's personal information from our records.

If we discover that we have inadvertently collected personal information from a child under 18, we will delete that information as quickly as reasonably possible. We encourage parents and guardians to monitor their children's online activities and to help enforce this Policy by instructing their children to never provide personal information on our website without parental permission.

11. International Data Transfers

Punch Pizza is based in the United States, and the information we collect is primarily processed and stored within the United States. By using our services from outside the United States, you understand and acknowledge that your personal information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country of residence.

If we transfer personal information to service providers or partners located outside the United States, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. Such safeguards may include contractual clauses approved by relevant data protection authorities, the recipient being located in a country with an adequate level of data protection, or other legally recognized transfer mechanisms.

Our website is primarily directed at users within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By continuing to use our website and services, you consent to this transfer, storage, and processing of your information in the United States.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which took full effect on January 1, 2023.

12.1 Categories of Personal Information Collected (CCPA)

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account username)
• Customer records information (billing address, payment information)
• Commercial information (order history, products purchased)
• Internet or other electronic network activity information (browsing history, search queries on our site)
• Geolocation data (approximate location derived from IP address)
• Inferences drawn from other personal information to create a profile about you

12.2 Your CCPA/CPRA Rights

As a California resident, you have the right to know what personal information is collected about you, the right to know whether your personal information is sold or disclosed and to whom, the right to opt out of the sale of your personal information, the right to access and receive a copy of your personal information, the right to request deletion of your personal information, the right to correct inaccurate personal information, the right to limit use of sensitive personal information, and the right to non-discrimination for exercising your CCPA rights.

To exercise your California privacy rights, please contact us at [email protected] with the subject line "California Privacy Rights Request."

13. Other State Privacy Rights

In addition to California residents, customers residing in states that have enacted comprehensive consumer privacy laws — including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with applicable privacy legislation — may have rights similar to those described in Section 7 of this Policy. We extend reasonable privacy rights to all our customers regardless of state of residence, and we encourage you to contact us to exercise these rights.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, food delivery aggregators, or other external services that are not operated or controlled by Punch Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.

We may also incorporate third-party tools and plugins, such as social media sharing buttons, which may collect information about your interactions even if you do not click on them. These tools are subject to the privacy policies of their respective providers.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends signals to websites requesting that your browsing activity not be tracked. Our website does not currently respond to Do Not Track signals because there is no uniform or consistent industry standard for recognizing or honoring DNT signals at this time. We will continue to monitor developments in DNT standards and update our practices accordingly.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes to this Policy by:

• Posting the updated Privacy Policy on our website at pizzapunch-food.click with a new "Last Updated" date
• Sending an email notification to the email address associated with your account (for material changes)
• Displaying a prominent notice on our website homepage

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should discontinue use of our services and may request deletion of your personal information.

17. How to File a Complaint

If you believe that your privacy rights have been violated or that we have handled your personal information in a manner inconsistent with this Privacy Policy or applicable law, we encourage you to first contact us directly so we can investigate and resolve your concern:

• Email: [email protected] (Subject: "Privacy Complaint")
• Website: pizzapunch-food.click

We will acknowledge receipt of your complaint within 10 business days and aim to resolve it within 30 business days. If we require additional time, we will inform you of the reason and the expected resolution date.

17.1 Filing a Complaint with the FTC

If you are dissatisfied with our response, you may file a complaint with the Federal Trade Commission (FTC), the primary federal consumer protection authority in the United States:

• Website: www.ftc.gov
• FTC Complaint Assistant: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

17.2 Filing a Complaint with the California Attorney General (California Residents)

California residents may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

17.3 State Attorney General Offices

Residents of other states may file privacy-related complaints with their respective state attorney general's office. Contact information for state attorneys general can be found at the National Association of Attorneys General (NAAG) website at www.naag.org.

18. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United States of America and applicable state laws. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in the United States, as applicable.